Legal notice

Returns & Refunds for Engraved & Personalised Items

Engraved or personalised gifts are made to order. Because of this, we cannot accept returns or offer refunds once the engraving has been completed, except where the item is faulty or not as described.

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and its packaging. We will then arrange a replacement or refund where appropriate.

If there is an error in the engraving, we will replace the item at our cost if the mistake is ours. If the customer provided incorrect spelling or instructions, no refund or replacement will be offered.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.